Ahmad Mohsen
About Ahmad Mohsen
Ahmad Mohsen is a Store Incharge at du in Dubai, UAE, where he has worked since 2016. He has extensive experience in sales and customer service, having previously held positions at Jumbo Electronics, iSTYLE Middle East, and Vodafone Egypt.
Work at du
Ahmad Mohsen has been employed at du as a Store Incharge since 2016. In this role, he is responsible for leading and motivating a team to meet sales targets while ensuring exceptional customer service. His position involves overseeing the provision of all du services and products. Ahmad plays a crucial role in creating individual sales targets and generating daily and monthly sales reports and analytics, contributing to the overall performance of the store.
Previous Experience in Retail
Prior to his current role, Ahmad worked at Jumbo Electronics Company Limited (LLC) as a Product Specialist and Assistant Store Manager from 2013 to 2015. He also served as an Apple Solutions Sales Executive at iSTYLE Middle East for one year, from 2015 to 2016. His earlier experience includes working as a Customer Service Agent at Vodafone Egypt for seven months in 2012-2013. These positions provided him with a solid foundation in retail management and customer service.
Education and Expertise
Ahmad Mohsen holds a Bachelor's Degree in Accounting and Finance from Cairo University, where he studied from 2008 to 2011. His educational background supports his expertise in financial management and reporting. He is proficient in various software tools essential for store management, including DSP, BSCS, CRM, PGW, Excel, and Outlook, which he utilizes for reporting and analytics.
Customer Service Skills
In his role as Store Incharge, Ahmad plays a key role in resolving customer service issues. He clarifies complaints, determines their causes, and selects the best solutions to enhance customer satisfaction. His experience in customer service roles has equipped him with the skills necessary to handle inquiries and complaints effectively, ensuring a positive experience for customers.