Ahmed Adel
About Ahmed Adel
Ahmed Adel is a Customer Service Representative with extensive experience in customer relations and service delivery. He has worked for various companies, including du, Ammer Group AG, and Apparel Group, and is skilled in using multiple system programs to enhance customer service operations.
Work at du
Ahmed Adel has been employed at du as a Customer Service Representative since 2021. In this role, he is responsible for managing customer interactions, which includes handling over 100 contacts daily. He communicates promptly with customers regarding their orders and provides detailed information about the company's services and products. His experience includes efficiently dealing with escalated complaints and inquiries, ensuring customer satisfaction and loyalty.
Previous Experience in Customer Service
Prior to his current position at du, Ahmed worked at Apparel Group as a Sales Associate from 2019 to 2021 in Ras al Khaimah, United Arab Emirates. His responsibilities included cash handling and preparing daily financial reports. Before that, he served as a Call Center Representative at Ammer Group AG from 2018 to 2019 in Alexandria, Egypt. His experience in these roles has contributed to his proficiency in resolving complex customer issues.
Sales Experience
Ahmed has a background in sales, having worked as a Sales Executive at Pepe Jeans London from 2015 to 2017 in Alexandria, Egypt. This role involved direct customer engagement and sales strategies, which enhanced his skills in customer service and sales techniques. His experience in retail sales complements his current customer service role.
Education and Expertise
Ahmed studied at Alexandria Advanced Technical from 2005 to 2010, where he gained foundational knowledge and skills relevant to his career. He is familiar with all Microsoft packages, which enhances his productivity and service delivery. Additionally, he is proficient in using system programs such as SP, BSCS, CRM, and DUMA, which are essential for effective customer service operations.