Ahmed Alaref
About Ahmed Alaref
Ahmed Alaref serves as the Manager of Consumer Service Assurance at Du, where he has worked since 2018. He has a diverse background in telecommunications and operations, with previous roles at Ajman University and Emirates Integrated Telecommunications Company - du.
Work at du
Ahmed Alaref has been employed at Emirates Integrated Telecommunications Company, commonly known as du, since 2006. He initially served as a Network Engineer from 2006 to 2008, followed by a position as Network Operation Center Shift Leader from 2009 to 2011. After a period as Team Leader for Fixed Consumer Service Assurance from 2011 to 2015, he transitioned to his current role as Manager of Consumer Service Assurance in 2018. His tenure at du spans over 15 years, during which he has contributed to various aspects of telecommunications and consumer service.
Education and Expertise
Ahmed Alaref earned a Bachelor’s Degree in Computer and Information Systems Security/Information Assurance from Ajman University of Science and Technology. His academic journey spanned from 1998 to 2003. This educational background has provided him with a solid foundation in information security, which he has applied throughout his career in telecommunications and service assurance.
Background
Before joining du, Ahmed Alaref worked at Ajman University of Science and Technology as an Operation Executive from 2003 to 2006. Following his initial role, he returned to du in 2006, where he has held multiple positions, demonstrating a progressive career in the telecommunications sector. He also worked at Tata Consultancy Services as a Delivery Manager from 2015 to 2018, further enhancing his operational and management skills.
Achievements
Throughout his career, Ahmed Alaref has held several key positions that reflect his expertise in consumer service assurance and network operations. His roles at du have involved leadership responsibilities, particularly in managing teams and ensuring service quality for consumers. His experience spans over two decades in the telecommunications industry, contributing to his comprehensive understanding of service assurance and operational management.