Ahmed Besher
About Ahmed Besher
Ahmed Besher is a Customer Service Representative for Emirati accounts at Du in Dubai, United Arab Emirates, where he has worked since 2017. With over a decade of experience in customer service across multiple countries, he has also held roles in finance and telecommunications.
Work at du
Ahmed Besher has been employed at du since 2017, serving as a Customer Service Representative for Emirati accounts. His role involves managing customer inquiries and providing support tailored specifically to Emirati clients. Over the course of seven years in this position, he has developed a strong understanding of the telecommunications industry and the unique needs of his customer base in Dubai, United Arab Emirates.
Previous Experience in Customer Service
Prior to his current role at du, Ahmed Besher worked at Vodafone as a Customer Service Representative from 2011 to 2012 in Berks, West Berkshire, United Kingdom. He also held a position at Blue Sky Travel as a Credit and Collections Specialist from 2015 to 2017 in Cairo, Egypt. His diverse experience across different countries has contributed to his extensive knowledge in customer service.
Education and Expertise
Ahmed Besher earned a Bachelor's degree in Accounting and Finance from Cairo University, where he studied from 2006 to 2010. His educational background provides him with a solid foundation in financial principles, which complements his customer service skills. This combination of education and experience enhances his ability to handle customer accounts effectively.
Career Transition and Versatility
Ahmed Besher transitioned from a finance-focused role to customer service, demonstrating his versatility in professional skills. His ability to adapt to different roles within the customer service sector highlights his commitment to meeting customer needs and improving service delivery. This transition has allowed him to leverage his finance knowledge in customer interactions.
Industry Experience
With over a decade of experience in customer service roles across multiple countries, Ahmed Besher has developed significant expertise in the telecommunications industry. His work specifically with Emirati accounts at du has equipped him with the skills necessary to address the specific requirements of this demographic, enhancing customer satisfaction and loyalty.