Ahmed Elsiddig
About Ahmed Elsiddig
Ahmed Elsiddig serves as a Customer Service Management Field Operation Coordinator at du, where he has worked for 10 years. He has extensive experience in the telecommunications sector, having held various roles at Wipro Technologies, du, and Etisalat since completing his engineering degree in 2009.
Current Role at du
Ahmed Elsiddig serves as the Customer Service Management Field Operation Coordinator at du. He has held this position since 2014, accumulating a decade of experience in this role. His responsibilities include overseeing customer service operations and ensuring efficient service delivery. His long tenure at du reflects his commitment to enhancing customer experiences and operational efficiency.
Experience at Wipro Technologies
Since 2017, Ahmed Elsiddig has been employed as a Project Engineer at Wipro Technologies. In this capacity, he engages in project management and engineering tasks, contributing to the successful execution of various projects. His experience at Wipro complements his extensive background in customer service and telecommunications.
Previous Experience at du
Prior to his current role, Ahmed worked at du in the Mobile Number Portability Department for a brief period in 2014. This role provided him with insights into customer mobility services and the operational aspects of telecommunications.
Background in Telecommunications at Etisalat
Ahmed Elsiddig worked as a Network Engineer at the Network Operations Center (NOC) for Etisalat from 2011 to 2014. During this three-year period, he gained valuable experience in network management and operations, which has informed his subsequent roles in customer service and project management.
Education and Engineering Degree
Ahmed Elsiddig obtained a Bachelor of Engineering degree from Sudan University of Science and Technology. He studied there from 2004 to 2009, completing a five-year program that equipped him with foundational engineering knowledge and skills applicable in his professional career.