Ahmed Hanafy
About Ahmed Hanafy
Ahmed Hanafy is a Customer Service Representative at Du in Dubai, United Arab Emirates, where he has worked since 2013. He trains new staff, develops customer service policies, and ensures customer inquiries are handled effectively in both Arabic and English.
Work at du
Ahmed Hanafy has been employed at du as a Customer Service Representative since 2013. His role involves addressing customer inquiries in both Arabic and English, ensuring that customer issues are resolved satisfactorily. He is responsible for maintaining service levels above target on the call floor and ensures all calls are answered within a 35-second timeframe. His experience at du spans over 11 years, during which he has contributed to enhancing customer satisfaction through effective communication and problem-solving.
Education and Expertise
Ahmed Hanafy studied at Aziz Abaza Experimental Language School from 1990 to 1998, completing an 8-year program. He has been studying English at Benha University since 2005, further developing his language skills. His educational background supports his role in customer service, where effective communication is essential. Additionally, he has received training in Retention, PSPC, and CRM systems, equipping him with the necessary tools to excel in customer service.
Background
Ahmed Hanafy has a solid foundation in customer service, having developed a customer service policy aimed at enhancing client satisfaction. He trains new staff members in customer service protocols, sharing his knowledge and experience to improve overall service quality. His ability to collect and analyze data allows him to monitor customer service performance effectively, ensuring continuous improvement in service delivery.
Achievements
In his role at du, Ahmed Hanafy has implemented strategies to ensure customer issues are resolved to satisfactory conclusions. His commitment to maintaining high service levels has contributed to the overall performance of the customer service team. By ensuring that all calls are answered promptly, he plays a vital role in enhancing the customer experience at du.