Ahmed Jola
About Ahmed Jola
Ahmed Jola is an analyst specializing in SME customer operations retail support at du, where he has worked since 2015. He holds a Bachelor of Arts from Sudan University of Science and Technology and has previous experience at Zain and MTN in retail and retention roles.
Work at du
Ahmed Jola has been employed at du since 2015, serving as an Analyst in the SME Customer Operations Retail Support department. In this role, he focuses on enhancing customer experiences and operational efficiency within the retail sector. His responsibilities include analyzing customer feedback and implementing strategies to improve service delivery. Over the years, he has contributed to various initiatives aimed at optimizing retail support processes.
Education and Expertise
Ahmed Jola earned a Bachelor of Arts degree from Sudan University of Science and Technology, where he studied from 2006 to 2011. His academic background provides a foundation for his analytical skills and understanding of customer operations. This education has been instrumental in his career, allowing him to apply theoretical knowledge to practical situations in the telecommunications industry.
Background
Prior to his current position at du, Ahmed Jola worked at MTN as a Loyalty and Retention Analyst from 2010 to 2015. In this capacity, he focused on customer retention strategies and loyalty programs. Earlier in his career, he gained experience at Zain, where he served as a Retail and Retention Associate and intern from 2007 to 2009. These roles provided him with a solid foundation in customer service and operational support.
Career Progression
Ahmed Jola's career has progressed through various roles in the telecommunications sector. After starting as an intern at Zain, he transitioned to a Retail and Retention Associate position. His experience there paved the way for a five-year tenure at MTN, where he specialized in loyalty and retention analysis. Since joining du in 2015, he has continued to develop his expertise in customer operations.