Ahmed Magdy
About Ahmed Magdy
Ahmed Magdy is an Assistant Manager with extensive experience in service delivery and account management in the telecommunications sector. He has worked at Sutherland Global Services and du in the United Arab Emirates, and has held various roles in Egypt, including customer service and public relations.
Work at du
Ahmed Magdy has been serving as an Assistant Manager at du since 2014. His role involves managing service delivery operations for enterprise clients, ensuring that the telecommunications services meet the clients' needs. His tenure at du spans a decade, during which he has developed a strong understanding of the telecommunications sector and the specific requirements of enterprise clients.
Current Role at Sutherland Global Services
Since 2015, Ahmed Magdy has held the position of Associate Manager at Sutherland Global Services in Dubai, United Arab Emirates. In this role, he is responsible for overseeing service delivery for du telecom's enterprise clients. His experience in managing operations in a multinational environment contributes to the effectiveness of service delivery at Sutherland.
Previous Work Experience
Ahmed Magdy has a diverse work history that includes roles in customer service and research. He worked as a Customer Service Representative at Xceed from 2014 to 2015 and as a Research Executive at Mindshare from 2012 to 2014. Additionally, he has held positions at Aiwa Gulf GT & C Co. as a Moderator and at the Association of Fundraising Professionals as a Public Relations professional. His early career also included a trainee position at Petrobel.
Education and Expertise
Ahmed Magdy earned a Bachelor of Commerce (BCom) degree from Cairo University, where he studied Accounting and Business/Management from 2007 to 2012. His educational background provides a solid foundation for his roles in account management and service delivery within the telecommunications sector.
Background
Ahmed Magdy began his career in Cairo, Egypt, where he gained initial experience in various roles before moving to Dubai. His early positions included work in public relations and as a trainee in the petroleum industry. His progression through different roles has equipped him with a comprehensive skill set in service delivery and account management.