Alanood Mubarak
About Alanood Mubarak
Alanood Mubarak is a Digital Self Services Manager at du and the Founder of Codevelop Technology in Dubai. With expertise in user story translation and collaboration with design and development teams, she focuses on enhancing digital platforms and improving customer satisfaction metrics.
Work at du
Alanood Mubarak has served as the Digital Self Services Manager at du since 2021. In this role, she focuses on enhancing digital platforms to improve the transactional Net Promoter Score (tNPS). Her responsibilities include collaborating with various teams to implement features that align with customer needs and expectations. This position emphasizes her commitment to delivering customer-centric solutions through digital innovation.
Experience at Codevelop Technology
As the Founder of Codevelop Technology since 2020, Alanood Mubarak has played a pivotal role in establishing the company in Dubai, United Arab Emirates. She collaborates with UX/UI designers, HTML developers, and User Acceptance Testing (UAT) teams to enhance the features of digital platforms. Her leadership in this venture highlights her entrepreneurial spirit and expertise in digital solutions.
Education and Expertise
Alanood Mubarak earned a Bachelor of Applied Science in Business Management from the Higher Colleges of Technology, completing her studies from 2009 to 2013. Her educational background provides a strong foundation for her current roles, allowing her to effectively translate stakeholder requirements into user stories for digital platforms. This expertise is essential for her work in agile product development teams.
Background
Alanood Mubarak has a professional background that spans several years in the digital services sector. Her experience includes working with agile product development teams to create solutions that prioritize customer satisfaction. This background has equipped her with the skills necessary to enhance digital platforms and improve user experiences.
Focus on Customer-Centric Solutions
In her roles, Alanood Mubarak emphasizes the importance of customer-centric solutions. By focusing on improving the tNPS score through digital platform enhancements, she demonstrates her commitment to understanding and addressing customer needs. This focus is integral to her work at both du and Codevelop Technology.