Amani Aldababi
About Amani Aldababi
Amani Aldababi serves as a Senior Analyst in CSM Planning & Support within Customer Operations at du, where she has worked since 2018. She plays a crucial role in enhancing customer experience through performance reporting and satisfaction surveys.
Work at du
Amani Aldababi has been employed at du since 2018, currently holding the position of Senior Analyst in CSM Planning & Support within Customer Operations. In this role, Amani plays a significant part in enhancing the reporting process to align with industry best practices. Amani is responsible for consolidating and sharing key performance indicators (KPIs) for the operations team on a monthly basis. This position involves running customer satisfaction surveys, analyzing feedback, and communicating with customers to ensure their satisfaction. Amani also submits management reports that highlight closed cases, promoting transparency and accountability within the organization.
Education and Expertise
Amani Aldababi studied at a university in Jordan, where foundational knowledge and skills were developed. This educational background supports Amani's expertise in customer operations and analysis. Amani's professional experience includes roles that have built a strong understanding of quality assurance and customer satisfaction metrics, which are essential in the current position at du.
Background
Before joining du, Amani Aldababi worked at MAB Facilities Management, L.L.C. as a Team Administrator for a brief period in 2014. Following this role, Amani served as a Quality Assurance Assistant in Customer Operations at du from 2015 to 2017. This experience provided Amani with insights into quality control processes and customer service, which have been beneficial in the current role as Senior Analyst.
Achievements
In the role of Senior Analyst at du, Amani Aldababi has contributed to the improvement of customer satisfaction through the implementation of customer feedback mechanisms. By running customer satisfaction surveys and analyzing the results, Amani has played a key role in enhancing the overall customer experience. The regular submission of management reports also reflects a commitment to transparency and accountability in operations.