Amarpal Singh Lal
About Amarpal Singh Lal
Amarpal Singh Lal is a Document Management Executive with extensive experience in customer support and operations within the telecommunications sector in Dubai. He has held various roles at DU/EITC and other organizations, contributing to team success and ensuring compliance with industry standards since 2008.
Work at du
Amarpal Singh Lal has been employed at du since 2020 as a Document Management Executive. In this role, he supports the Team Leader by undertaking delegated tasks to achieve successful KPI outcomes. Prior to his current position, he held various roles at du/EITC, including Customer Care Representative, Assistant - Billing Support, and SME Customer Operations Retail Support Consumer. His tenure at du spans over a decade, with experience in customer service and operational support.
Previous Employment Experience
Before joining du, Amarpal Singh Lal worked at First Select Employment Services as Retail Support Consumer from 2018 to 2020. He also gained experience at Emirates National Bank of Dubai as a Customer Centre Representative from 2008 to 2011 and at Reliance Communications as a Technical Support Representative from 2006 to 2008. His diverse work history reflects a strong foundation in customer service and support roles across various industries.
Education and Expertise
Amarpal Singh Lal completed his Bachelor of Commerce (BCom) in Financial Accounting and Auditing (Special) from Pillai's College of Commerce, Arts & Science from 2005 to 2008. He also achieved his Higher Secondary School qualification at St Joseph's High School from 1993 to 2000. His educational background provides him with a solid understanding of financial principles and customer service practices.
Professional Development and Skills
Amarpal Singh Lal is committed to his professional development, regularly attending training courses to stay updated on customer products, services, and systems. He takes ownership of his personal development and engages in continuous performance improvement plans. Additionally, he ensures compliance with TDRA policies and procedures in his current role, demonstrating his dedication to maintaining high standards in his work.