Ashutosh Singh
About Ashutosh Singh
Ashutosh Singh is a Customer Service Manager with over 15 years of experience in IT service management and technical support. He currently works at du in Dubai and has held various roles in India, specializing in integrated customer experiences and techno-functional solutions in financial markets.
Work at du
Ashutosh Singh has been serving as a Customer Service Manager at du since 2018. In this role, he is responsible for overseeing customer service operations and ensuring high-quality support for clients. His responsibilities include managing customer interactions, addressing client complaints, and leading the Outage Management process to ensure prompt responses to issues. His tenure at du has contributed to the enhancement of customer experiences through integrated operations management.
Education and Expertise
Ashutosh Singh holds a Bachelor's degree in IT from Kuvempu University, Shankaraghatta, Shimoga. He also completed a Postgraduate Degree in Software Engineering from the National Institute of Information Technology, where he studied under the GNIIT program. His educational background has equipped him with a strong foundation in IT service management and technical support, enabling him to specialize in offering techno-functional solutions in financial markets.
Background
Before joining du, Ashutosh Singh accumulated over 15 years of experience in the IT industry. He worked at Pyramid Consulting, Inc as a Technical Operations Lead for Accenture from 2014 to 2016. Prior to that, he held positions at ABC Consultants as a Product Consultant and at Magna Infotech as a Process Executive. His career also includes a role as a Senior Subject Matter Expert at Tech Mahindra Business Process Services, where he focused on Amazon India.
Achievements
Ashutosh Singh has demonstrated proficiency in capability development and designing business models that enhance customer experiences. He excels in driving integrated operations management, workforce planning, and skill management. His expertise includes setting up quality management systems in BPO/ITES environments and monitoring key signature accounts for a global customer base. He is skilled in applying best practices and standards to improve service delivery.