Bader Al Yousuf
About Bader Al Yousuf
Bader Al Yousuf serves as the Director of Customer Operations Change Management, Audit, Quality, and Process Improvement at Du, where he has worked since 2015. He has over 12 years of experience in the telecom and technology sectors, specializing in quality assurance and process improvement.
Work at du
Bader Al Yousuf has been serving as the Director of Customer Operations Change Management, Audit, Quality, and Process Improvement at du since 2015. His role involves overseeing various initiatives aimed at enhancing customer operations and ensuring quality standards within the organization. Prior to this position, he held several roles at du, including Senior Investigations Specialist, Manager of Security Incident Response, and Senior Manager of Change Management in Customer Operations. His extensive experience at du spans over nine years, contributing to the company's operational excellence.
Education and Expertise
Bader Al Yousuf earned a Bachelor's degree in Business from the Higher Colleges of Technology, where he studied from 2000 to 2004. His educational background supports his specialization in quality assurance, process improvement, audit, and change management. This academic foundation, combined with his professional experience, has equipped him with the necessary skills to excel in the telecommunications and technology sectors.
Background
Bader Al Yousuf began his career in 2005 as an ERP and E-billing Specialist at Tecom Investments, where he worked for 11 months. He transitioned to du shortly after, where he has held multiple positions since 2006. His career at du has included roles such as Technology Security Project Leader and Senior Manager of Security Incident Response. With over 12 years of experience in the telecom industry and technology sector, he has developed a comprehensive understanding of operational processes and customer service.
Achievements
Throughout his career, Bader Al Yousuf has been involved in significant projects related to customer operations change management at du. His work focuses on enhancing operational efficiency and ensuring compliance with quality standards. His leadership in various roles has contributed to the development of effective processes and improvements within the organization.