Bara'a Wafai
About Bara'a Wafai
Bara'a Wafai is a Customer Service Supervisor with extensive experience in supply chain management and customer relations. She has worked at Du and 4link Enterprise Solutions in Dubai since 2011, focusing on training, KPI monitoring, and promotional initiatives.
Work at du
Bara'a Wafai has been employed at Du since 2011, initially serving as a Customer Service Representative. In 2015, she was promoted to the role of Customer Service Supervisor, where she has continued to work for the past nine years. In her current position, she oversees customer service operations, ensuring effective communication and support for clients. Her responsibilities include defining and monitoring key performance indicators (KPIs) related to customer service and supply chain management.
Education and Expertise
Bara'a Wafai earned a Bachelor of Arts degree in Marketing and Commerce from Mamoun Private University for Science & Technology, completing her studies from 2005 to 2009. Her educational background provides her with a solid foundation in marketing principles and commercial practices, which she applies in her professional roles. This academic experience complements her expertise in customer service and supply chain management.
Background
Bara'a Wafai has accumulated extensive experience in customer service and team leadership roles over her career. She has been with Du for over a decade, demonstrating a commitment to customer satisfaction and operational efficiency. Additionally, she has worked at 4link Enterprise Solutions as a Team Leader since 2015, where she oversees team performance and contributes to operational strategies.
Achievements
In her roles, Bara'a Wafai has successfully defined and implemented key performance indicators for supply chain management. She has also proposed and executed promotional initiatives at points of sale, aimed at enhancing operational effectiveness. Furthermore, she supervises training programs for both new and existing products, ensuring that staff are well-equipped for product launches and customer interactions.