Biju Panicker
About Biju Panicker
Biju Panicker is the Data and Vendor Management Team Leader at du, where he has worked since 2011. He has a background in customer service and sales, with previous roles at HSBC Private Bank, Reliance Communications, and Emirates NBD.
Work at du
Currently, Biju Panicker serves as the Data and Vendor Management Team Leader at du, a role he has held since 2014. In this position, he is responsible for managing vendor relationships and ensuring compliance with operational standards. He also plays a critical role in overseeing the management of MNMI escalations, suspensions, and card reader validation productivity. His contributions to the Customer Excellence Program at du have been significant, leading to the program's extension due to its success in exceeding expectations. Prior to this leadership role, he worked as a Business Analyst at du since 2011.
Previous Experience
Biju Panicker has a diverse background in customer service and sales. He began his career at HSBC Private Bank as a Sales Representative from 2004 to 2005 in Mumbai, India. Following this, he worked at Reliance Communications as a Customer Service representative from 2005 to 2007. He then transitioned to Emirates NBD, where he served as a Customer Service representative and Subject Matter Expert from 2007 to 2011 in the United Arab Emirates. This varied experience has equipped him with a strong foundation in customer relations and operational management.
Education and Expertise
Biju Panicker studied at the University of Pune, where he earned a Bachelor of Arts (B.A.) degree in Economics from 2004 to 2007. His educational background provides a solid foundation for his analytical skills and understanding of economic principles, which are essential in his current role. Additionally, he is certified as a du line trainer for vendor training, indicating his involvement in developing vendor staff capabilities and enhancing operational efficiency.
Achievements in Vendor Management
In his role as Data and Vendor Management Team Leader at du, Biju Panicker has initiated regular audits on vendor premises to ensure compliance and quality control. This demonstrates his commitment to maintaining high operational standards. He also leads the distribution of document batches and coordinates with IT to resolve any batch issues, showcasing his skills in cross-departmental collaboration. His ability to manage complex operational challenges has been a key aspect of his success in this role.