Chashanth Chandran
About Chashanth Chandran
Chashanth Chandran is a Senior Analyst in Enterprise Sales Operations at du, where he has worked since 2011. He leads a team, generates performance reports, and has expertise in evaluating TQC/BRM results, contributing to product launches.
Work at du
Chashanth Chandran has been employed at du since 2011, serving as a Senior Analyst in Enterprise Sales Operations for 13 years. In this role, he is responsible for designing and generating reports and schedules that monitor and analyze team performance. He leads a team with limited supervision, showcasing his leadership skills. His work involves evaluating TQC/BRM results and understanding their impact on product launches. Additionally, he develops and validates daily reports of enterprise work orders to ensure operational efficiency.
Education and Expertise
Chashanth possesses expertise in both simple and complex telecom products and processes. His role requires him to perform root cause analysis on work order events, which helps in preventing future impairments or outages. He also provides training for staff on technical and operational product-related issues, ensuring that the team is well-equipped to handle various challenges. His analytical skills are crucial in evaluating the effectiveness of team performance and operational processes.
Background
Before joining du, Chashanth worked at McAfee as a Technical Support Engineer from 2010 to 2011 in the Cochin Area, India. In this position, he gained valuable experience in technical support and customer service. His responsibilities included performing root cause analysis on technical issues, which laid the foundation for his analytical skills in his current role at du.
Achievements
Chashanth has demonstrated strong leadership skills in his current position at du, where he leads a team and coordinates with IT and Billing teams to resolve related issues effectively. His ability to generate and analyze reports has contributed to monitoring team performance and enhancing operational efficiency. His work in evaluating TQC/BRM results has also played a significant role in the success of product launches.