Chetna Wangnoo
About Chetna Wangnoo
Chetna Wangnoo is a Specialist in Customer Care Training and Development at Du, with over a decade of experience in enhancing customer satisfaction and operational efficiency. She holds a Bachelor of Engineering from the University of Mumbai and an MBA from the University of Strathclyde.
Work at du
Chetna Wangnoo has been employed at du since 2006, initially serving as a Team Leader for three years before advancing to her current role as a Specialist in Customer Care Training and Development. In her current position, which she has held since 2009, she focuses on enhancing customer satisfaction and operational efficiency. Her extensive experience at du has allowed her to play a significant role in developing training programs aimed at improving customer service standards.
Education and Expertise
Chetna Wangnoo holds a Bachelor of Engineering degree in Electronics from the University of Mumbai, which she completed from 1996 to 2001. She furthered her education by obtaining a Master of Business Administration from the University of Strathclyde. Her academic background supports her expertise in corporate strategy, particularly in customer service, which she leverages to achieve organizational goals.
Background
Before joining du, Chetna Wangnoo gained valuable experience in the telecommunications sector. She worked at Global Telesystems as a Team Supervisor on the Tele2 project in the UK from 2004 to 2005. Prior to that, she was a Team Operations Manager at Tech Mahindra Business Services in Bombay, Maharashtra, India, from 2003 to 2004. This diverse background has contributed to her comprehensive understanding of customer care operations.
Achievements
Chetna Wangnoo has over a decade of experience in customer care training and development. She has played a key role in transforming underperforming operations and staff into high-performing teams. Her focus on enhancing customer satisfaction has been instrumental in driving operational improvements within her organization.