Christopher Glen Contreras
About Christopher Glen Contreras
Christopher Glen Contreras is a Digital Sales Operations Specialist at du, where he leverages robotics and automation to enhance operational processes. He has a background in customer service and logistics, and he holds a Bachelor of Science in Nursing from Far Eastern University.
Work at du
Christopher Glen Contreras serves as a Digital Sales Operations Specialist at du, a telecommunications company in Dubai. He has been with the organization since 2017, focusing on enhancing operational efficiency through robotics and automation. His responsibilities include managing inventory reconciliation for du's eShop using ERP systems, with a goal of achieving zero variances during stock counts. He has also played a significant role in designing the customer online journey for both prepaid and postpaid eShop customers, ensuring compliance with internal security protocols. Additionally, he leads the digital back office team, emphasizing skill development and attitude enhancement among team members.
Education and Expertise
Christopher studied at Far Eastern University, where he earned a Bachelor of Science (BS) in Nursing Science from 2002 to 2006. His educational background provides him with a strong foundation in analytical and problem-solving skills, which he applies in his current role at du. His expertise extends to managing digital sales operations, inventory management, and the design of automated processes for telecommunications services.
Background
Prior to his current position at du, Christopher gained extensive experience in customer service and operations across various companies. He worked as a Customer Service Representative at Teleperformance Careers Philippines and [24]7, where he developed skills in customer interaction and technical support. He also held roles at Stellar Philippines as a Relay Operator and at LetsTango.com, where he served as a Customer Care Executive and later as Team Lead for Customer Service and Logistics. His diverse background in customer service roles has contributed to his operational expertise.
Achievements
Christopher has made notable contributions to du, including the design of the original fulfillment process for the eShop, adapting to changing government regulations for compliance. He has also been involved in optimizing lead management projects, focusing on fixed services and mobile number portability. His work in designing robotics and automated processes for service fulfillment has enhanced operational efficiency within the organization.