Dolly Phillips
About Dolly Phillips
Dolly Phillips is a Training Specialist in Learning and Development, currently working at Du in Dubai. She has extensive experience in developing tailored training programs and specializes in customer service training, utilizing behavioral and NLP techniques to enhance learning outcomes.
Work at du
Dolly Phillips has been employed at du as a Training Specialist in Learning and Development since 2013. In this role, she focuses on rollout and implementation of training programs. Her work is centered on developing innovative training solutions that align with specific business area requirements, enhancing the return on investment for the organization. She specializes in customer service training programs that aim to foster a customer-centric culture within the company.
Previous Experience
Prior to her current role at du, Dolly Phillips held various positions in the education and training sectors. She worked at McAfee as a Softskills Consultant for four months in 2007 in Santa Clara, California. Additionally, she served as a Softskills Trainer and Delivery Specialist at Hewlett-Packard for five months in 2007 in San Jose, California. Her experience also includes a role as a Teacher at Loyola High School from 1990 to 2001 in the United States, and as a Softskills and Vanc Coach at Mphasis from 2002 to 2005 in Bangalore, India.
Education and Expertise
Dolly Phillips holds a Bachelor of Arts degree from Ranchi University, which she completed from 1993 to 1995. She also studied at the Carlton Advanced Management Institute (CAMI). Her expertise lies in conducting training needs analysis and evaluating training effectiveness. She is recognized for her excellent people skills and her ability to initiate practices that enhance trainee performance and learning outcomes.
Current Role at Souq.com
In addition to her position at du, Dolly Phillips has been serving as the Regional Training Manager at Souq.com since 2015. In this role, she is responsible for overseeing training initiatives across the region, further contributing to her extensive experience in learning and development. Her dual roles reflect her commitment to enhancing training programs and improving organizational performance.