Ehtisham Fayyaz
About Ehtisham Fayyaz
Ehtisham Fayyaz is a Senior Sales Account Manager currently working at du in the United Arab Emirates, specializing in connectivity solutions and customer service. He has extensive experience in sales and business development, having previously held positions at Etisalat, Smartworld, and HP.
Work at du
Ehtisham Fayyaz has been serving as a Senior Sales Account Manager at du since 2021. In this role, he focuses on providing connectivity solutions through both managed and unmanaged services. His responsibilities include planning and achieving sales targets, driving annual revenue growth, and engaging with a diverse range of sectors such as Government, Public, Oil Field, Hospitality, Health, Education, Logistics, and Construction.
Previous Experience at Etisalat
Prior to his current position, Ehtisham Fayyaz worked at Etisalat from 2009 to 2019 in various roles. He began as a Sales Team Lead and progressed to Senior Manager Sales Business Development. His tenure at Etisalat included responsibilities as a Sales Support Engineer & Technical Expert, where he specialized in customer service and technical support, contributing to the company's sales growth.
Education and Expertise
Ehtisham Fayyaz holds a Bachelor of Business Administration (BBA) and a Master of Business Administration (MBA) from Preston University, Ajman. His academic background includes studies in Business Administration, Management, and Marketing. He specializes in SME Digital Transformation, focusing on areas such as Cloud services, Digital Marketing, Cybersecurity, and Data Center solutions.
Background in Customer Service
Throughout his career, Ehtisham Fayyaz has provided comprehensive customer services, including onboarding, after-sales support, complaint management, and customer retention strategies. His experience spans multiple industries, allowing him to effectively address the needs of various sectors and enhance customer satisfaction.
Career Progression
Ehtisham Fayyaz's career began in 2005, with roles such as Sales Promoter at Panasonic and Retail Merchandiser at Global Village, Dubai. He has held various positions in sales and management, including Digital Transformation Manager at Smartworld and Team Coordinator at HP. His diverse experience has equipped him with a broad skill set in sales, customer service, and digital solutions.