Emmanuel Manyonganise
About Emmanuel Manyonganise
Emmanuel Manyonganise is the Director of Customer Experience Strategy and Design at Du, where he has worked since 2018. He has extensive experience in customer experience and operations, having held various roles at companies such as Amdocs, Vodafone, Huawei Technologies, and Accenture across multiple countries.
Work at du
Emmanuel Manyonganise has been serving as the Director of Customer Experience Strategy and Design at Du since 2018. In this role, he focuses on enhancing customer experience through strategic initiatives and design methodologies. His leadership contributes to the development of customer-centric solutions that align with Du's objectives in the telecommunications sector. His tenure at Du has lasted for six years, during which he has played a pivotal role in shaping the company's approach to customer engagement.
Previous Experience at Amdocs
Emmanuel Manyonganise worked at Amdocs from 2006 to 2011, where he held positions as both a Business Consultant and Consultant. His experience spanned five years in Chesterfield, Missouri, United States. During this time, he contributed to various projects aimed at improving business processes and customer interactions, leveraging his expertise in customer experience.
Experience at Vodafone
Manyonganise held multiple roles at Vodafone between 2014 and 2017. He served as Senior Manager for both Customer Experience and Operations, and Program and Service Delivery. His work in Berks, West Berkshire, United Kingdom, involved overseeing customer processes and enhancing service delivery. His experience at Vodafone included a focus on consumer processes in the mobile sector.
Education and Expertise
Emmanuel Manyonganise earned a Doctorate in Philosophy from the Dyson School of Design Engineering, where he studied from 1999 to 2003. His academic background provides a strong foundation for his work in customer experience strategy and design. This educational experience complements his extensive professional background in consulting and management across various global organizations.
Career at Huawei Technologies
Manyonganise worked at Huawei Technologies as a Global Senior Business Consultant for one year, from 2013 to 2014, in Shenzhen, Guangdong, China. In this role, he focused on business consulting, contributing to the company's strategic initiatives and customer engagement efforts on a global scale.