Faheem Al Khan
About Faheem Al Khan
Faheem Al Khan serves as the Director HR Business Partner for Information Technology at du in Dubai, United Arab Emirates, where he has worked since 2021. He has extensive experience in quality assurance and human resources within the telecom industry, having previously held roles at both du and Etisalat UAE.
Work at du
Faheem Al Khan currently holds the position of Director HR Business Partner - Information Technology at du, a role he has occupied since 2021. In this capacity, he oversees HR strategies and initiatives specifically tailored for the Information Technology sector. Prior to this role, he served as Manager HR Business Partner at du from 2016 to 2021, where he focused on aligning HR practices with business objectives. Additionally, he has been involved in various quality assurance functions since 2013, contributing to the enhancement of customer-facing channels in the telecom industry.
Education and Expertise
Faheem Al Khan earned a Master in Business Administration with a specialization in Total Quality Management from Geneva Business School, completing his studies in 2016. His educational background supports his expertise in quality assurance methodologies, including COPC and Six Sigma Techniques. This knowledge has been instrumental in his roles, particularly in implementing customer satisfaction measurement programs and managing quality assurance functions within the telecom sector.
Background
Before joining du, Faheem Al Khan worked at Etisalat UAE as a Customer Service Representative from 2005 to 2006. His early career experience laid the foundation for his extensive knowledge in customer service and quality assurance. Over the years, he has developed a strong understanding of workforce management, performance indicator monitoring, and customer satisfaction metrics, which he has applied in his various roles within the telecommunications industry.
Achievements
During his tenure at du, Faheem Al Khan has led significant projects aimed at cost savings and operational optimization. Notable initiatives include the revamp of the Interactive Voice Response (IVR) system and the outsourcing of contact center operations. He has also played a key role in upgrading contact center solutions and enhancing customer relationship management (CRM) systems, which have contributed to improved service delivery and customer satisfaction.
Language Proficiency
Faheem Al Khan is fluent in Arabic, English, and Urdu. His language skills facilitate effective communication in a culturally diverse workplace, allowing him to engage with a wide range of stakeholders and team members. This proficiency enhances collaboration and contributes to a more integrated work environment within the telecommunications sector.