Faiza Hassan
About Faiza Hassan
Faiza Hassan is a Senior Executive at du in Dubai, United Arab Emirates, where she has worked since 2016. She has a background in customer service, having held various roles at Toyota Central Motors and Jazz in Pakistan before advancing her career at du.
Work at du
Faiza Hassan has been employed at du since 2016, serving as a Senior Executive. In this role, she has contributed to various operational and customer service initiatives. Prior to her current position, she worked as a Customer Service Executive at du from 2014 to 2016. Her responsibilities included facilitating communication between the organization and the customer service team, ensuring effective service delivery.
Previous Experience in Customer Service
Before joining du, Faiza Hassan worked at Jazz (previously known as Mobilink) from 2011 to 2014. She held multiple roles, including Customer Care Representative and Team Coordinator. Her experience at Jazz involved direct customer interaction and team management, which helped her develop skills in customer relations and service improvement.
Education and Expertise
Faiza Hassan completed her Master of Science (MSc) in Biochemistry at Karachi University from 2007 to 2008. She also earned a Bachelor of Science (BSc) in Biochemistry from the same institution between 2005 and 2007. Earlier, she studied at SIR SYED COLLEGE, Karachi, where she achieved her Higher Secondary School Certificate (HSSC) in Science. Her educational background provides her with a strong foundation in scientific principles.
Professional Development and Team Support
In her current role, Faiza Hassan acts as a mediator to facilitate communication between the organization and customer service team members. She also provides personal coaching to team members who face challenges in their responsibilities. Additionally, she has implemented new work procedures that have improved departmental service delivery and operational standards.
Early Career at Toyota Central Motors
Faiza Hassan began her career at Toyota Central Motors as a Customer Relation Executive in 2011. Although her tenure lasted only two months, this role marked her entry into the customer service sector, laying the groundwork for her future positions in the industry.