Faiza Hassan
About Faiza Hassan
Faiza Hassan serves as an Enterprise SME Telephone Account Manager, focusing on enhancing customer relationships and satisfaction for SME accounts. With extensive experience in customer service and account management across various roles in leading telecommunications companies, she has developed strong skills in sales techniques and performance analysis.
Current Role at du
Faiza Hassan serves as the Enterprise SME Telephone Account Manager at du, a position she has held since 2018. In this role, she is responsible for managing customer relationships for SME accounts, focusing on enhancing customer satisfaction through personalized phone contact. She drives penetration in the market and improves profitability by selling additional products and services, including Mobile, BES, Mobile Broadband, and Fixed Line offerings. Faiza executes and analyzes various reports on sales performance to manage operations effectively.
Previous Experience at du
Faiza Hassan has held multiple positions at du prior to her current role. She worked as a Senior Executive in Retail from 2016 to 2017 and later as a Senior Executive in Consumer Account Management from 2017 to 2018. During her time in these roles, she focused on customer service and account management, contributing to the overall customer experience and operational efficiency within the organization.
Experience at Jazz (Mobilink)
Faiza Hassan has extensive experience with Jazz, previously known as Mobilink. She worked as a Customer Service Executive in the Business Center from 2011 to 2013 and later as a Team Coordinator in the Contact Center from 2013 to 2014. In these roles, she developed her skills in customer service and team management, contributing to the company's operational success in Karachi, Pakistan.
Educational Background
Faiza Hassan earned her Master's degree in Biochemistry from Karachi University, completing her studies from 2007 to 2008. This educational background provided her with a strong foundation in analytical and problem-solving skills, which she has applied throughout her career in telecommunications and customer service.
Sales and Customer Management Skills
In her current and previous roles, Faiza Hassan has demonstrated strong sales and customer management skills. She initiates outgoing calls to maintain account management and employs effective sales techniques to defend the customer base. Additionally, she handles escalations and issues to ensure a quality customer experience that meets specified targets and reduces churn.