Feras Tarakan
About Feras Tarakan
Feras Tarakan serves as the Channels Capabilities, Support and UAT Lead at du, where he has implemented various digital transformation projects. He holds a Bachelor's degree in Software Engineering and has extensive experience in customer operations, revenue assurance, and IT infrastructure across multiple telecommunications companies.
Current Role at du
Feras Tarakan serves as the Channels Capabilities, Support and UAT Lead at du, a position he has held since 2020. In this role, he manages the User Acceptance Testing (UAT) team, ensuring that channel-related projects are deployed smoothly and without defects. His responsibilities include overseeing the implementation of strategic digital transformation initiatives and enhancing production launches across all channel systems.
Previous Experience at du
Feras Tarakan has extensive experience at du, having worked in various roles from 2011 to 2020. He served as a Revenue Assurance Consultant for one year, followed by a five-year tenure in Customer Experience Strategy and Digital Transformation. During this time, he was involved in validating and fixing the Revenue Assurance system and developing tools to monitor revenue assurance KPIs.
Educational Background in Software Engineering
Feras Tarakan obtained a Bachelor's degree in Software Engineering from Jami'at Philadelphia Al-Khassa, where he studied from 2000 to 2004. This educational background provided him with a solid foundation in software development and engineering principles, which he has applied throughout his career.
Digital Transformation Projects
Feras has played a key role in implementing strategic digital transformation projects at du, including the development of a new smart IVR system, a knowledge management system, and various digital touchpoints. He has also contributed to the integration of AI technologies, such as chatbots, to enhance customer interactions.
Career at Orange and Umniah
Before joining du, Feras Tarakan worked at Orange as a Fraud Management & Revenue Assurance specialist from 2009 to 2011. He also gained experience at Umniah, where he held positions as an IT Infrastructure Engineer and in Billing and Interconnect from 2005 to 2009. These roles contributed to his expertise in system management and revenue assurance.