Hakam Hajer
About Hakam Hajer
Hakam Hajer is a Senior Executive in SME Account Management at Du, where he has worked since 2015 in Dubai, UAE. He has a background in customer service and software engineering, with previous roles at Abu Dhabi Commercial Bank and Umniah.
Work at du
Hakam Hajer has been employed at du since 2015, where he holds the position of Senior Executive in SME Account Management. His role involves managing relationships with small and medium enterprises, ensuring that their needs are met effectively. Over the course of his nine years at du, he has contributed to the company's growth and customer satisfaction in the telecommunications sector in Dubai, United Arab Emirates.
Previous Employment Experience
Before joining du, Hakam Hajer worked at Abu Dhabi Commercial Bank for eight months in 2014, where he was involved in customer service. His career in the telecommunications industry began at Umniah, where he held multiple roles. He served as a Call Center Agent from 2010 to 2012, then transitioned to a Back Office Officer from 2012 to 2013, and later became a Call Center Reporting Analyst from 2013 to 2014. This diverse experience has equipped him with skills in customer interaction and operational reporting.
Education and Expertise
Hakam Hajer earned a Bachelor's degree in Software Engineering from Jami'at Philadelphia Al-Khassa, where he studied from 2003 to 2008. His educational background has provided him with a solid foundation in technology and software development, which complements his professional experience in account management and customer service.
Background
Hakam Hajer has a diverse professional background that spans various roles in customer service and account management. He has worked in different capacities within the telecommunications sector in Jordan and the banking sector in the UAE. His career has been characterized by a focus on enhancing customer experiences and managing client relationships effectively.