Hamza Butt
About Hamza Butt
Hamza Butt is a Retention Specialist with expertise in customer retention strategies and a background in analyzing market opportunities. He has worked in the telecommunications industry for several years, previously serving as a Relationship Officer at Emirates NBD and currently at du in Dubai, United Arab Emirates.
Work at du
Hamza Butt has been employed at du as a Retention Specialist since 2021. In this role, he focuses on customer retention strategies within the telecommunications industry. His responsibilities include analyzing market opportunities and competition to enhance customer loyalty and satisfaction. His experience in handling high-pressure situations contributes to successful outcomes in customer retention.
Previous Experience at Emirates NBD
Before joining du, Hamza Butt worked at Emirates NBD as a Relationship Officer from 2019 to 2021. During his two years in this position, he developed skills in customer service and relationship management, which are essential for fostering customer loyalty and retention. His experience at Emirates NBD laid a foundation for his current role in customer retention.
Education and Expertise
Hamza Butt holds a Bachelor of Business Administration (B.B.A.) with a focus on Marketing from the National University of Modern Languages. His educational background provides him with a solid understanding of marketing principles, which he applies in his current role to develop effective customer retention strategies. His expertise has been further enhanced through hands-on experience in the telecommunications sector.
Skills and Professional Development
Hamza Butt has a proven track record of enhancing his professional skills in customer service, sales, and marketing over four years. He demonstrates strong interpersonal skills and team leadership abilities, which position him well for managerial roles in the future. His analytical skills in assessing market opportunities contribute to his effectiveness in customer retention.