Heba Shahin
About Heba Shahin
Heba Shahin is a Customer Experience Recovery Associate at du, where she has worked since 2019. She previously held positions at Teleperformance as a Back Office Executive and Customer Service Representative, and she holds a Bachelor's degree in Hispanic and Latin American Languages from Cairo University.
Work at du
Heba Shahin has been employed at du as a Customer Experience Recovery Associate since 2019. In this role, she focuses on enhancing customer satisfaction and addressing service recovery issues. Her experience at du spans over five years, during which she has contributed to improving customer interactions and resolving complaints effectively.
Previous Experience at Teleperformance
Prior to her current position, Heba Shahin worked at Teleperformance in Cairo, Egypt. She served as a Customer Service Representative from 2015 to 2017, where she managed customer inquiries and provided support. Following this role, she transitioned to a Back Office Executive position, which she held from 2017 to 2019. In both roles, she developed skills in customer service and operational support.
Education and Expertise
Heba Shahin earned her Bachelor's degree in Hispanic and Latin American Languages, Literatures, and Linguistics from Cairo University. Her studies spanned from 2007 to 2011, equipping her with knowledge in language and cultural studies that may enhance her communication skills in customer service.
Background
Heba Shahin is based in Cairo, Egypt, where she has built her career in customer service and experience recovery. Her professional journey reflects a commitment to improving customer experiences and addressing service challenges across different roles in the industry.