Ibrahim Yousif
About Ibrahim Yousif
Ibrahim Yousif is the Director of Enterprise Service Management at du, where he has worked since 2020. He has extensive experience in operations and service management, having held various roles at EITC-du and Etisalat UAE over the past two decades.
Work at du
Ibrahim Yousif has held multiple positions at du, a leading telecommunications provider in the UAE. He began his tenure at du as the Director Infrastructure Planning Governance from 2018 to 2021. In this role, he focused on overseeing the governance of infrastructure planning. Since 2020, he has served as the Director Enterprise Service Management, where he is responsible for managing enterprise service delivery and enhancing operational efficiency. Additionally, he has worked as a Senior Manager Operations Planning & Delivery (Interconnect) Support since 2015, contributing to the planning and execution of interconnect operations.
Previous Experience at EITC-du
Before his current role at du, Ibrahim Yousif worked at EITC-du in various capacities. He served as the Manager National Interconnect Service Delivery from 2011 to 2014, where he managed service delivery for national interconnect operations. He also held the position of International Carrier Relation Service Management Specialist from 2007 to 2011, focusing on managing international carrier relations. Earlier in his career, he worked in Network Operations at EITC-du from 2006 to 2007.
Background in Network Operations
Ibrahim Yousif began his career in the telecommunications industry at Etisalat UAE, where he worked in Network Operations from 2001 to 2006. This experience laid the foundation for his future roles in network management and operations. He later transitioned to EITC-du, further developing his expertise in network operations and service management.
Education and Expertise
Ibrahim Yousif holds a Master's degree in Business Administration and Management from the American University in Dubai. He also studied at the Higher Colleges of Technology. His educational background complements his extensive experience in telecommunications, particularly in service management and operations planning.