Islam Gomaa
About Islam Gomaa
Islam Gomaa is an Analyst in Escalations Support at du, where he has worked since 2019. He has over nine years of experience in customer service roles, including his current position and previous work at EXCEED IT Services.
Work at du
Islam Gomaa has been employed at du since 2018, initially serving as a Back Office Employee. In 2019, he transitioned to the role of Analyst - Escalations Support, where he has worked for five years. His responsibilities include addressing escalated issues and providing support to enhance customer satisfaction. His tenure at du highlights his commitment to the telecommunications sector in the United Arab Emirates.
Current Role at EXCEED IT Services
Since 2015, Islam Gomaa has been working at EXCEED IT Services as a Customer Service Representative (CSR). Over the course of nine years, he has developed skills in customer interaction and support, contributing to the company's service delivery. His experience in this role complements his analytical skills gained at du.
Education and Expertise
Islam Gomaa completed his high school education at Ahmed Hassan El-Zayat from 2006 to 2009. He then pursued a Bachelor's degree in Business Administration and Management at Mansourah University, studying from 2009 to 2013. This educational background has equipped him with foundational knowledge in business principles and management practices, which he applies in his professional roles.
Professional Background
Islam Gomaa has a diverse professional background that spans several years in customer service and analytical roles. His experience at EXCEED IT Services and du showcases his ability to adapt to different work environments and contribute effectively to team objectives. His roles have involved direct customer interaction and support, emphasizing his focus on service excellence.