Ismail Mohammed
About Ismail Mohammed
Ismail Mohammed serves as the Senior Vice President of Infrastructure Implementation at du, where he has worked since 2018. With extensive experience in telecommunications and a strong background in IT Service Management, he has led significant infrastructure projects and improved customer relationship management processes.
Current Role at du
Ismail Mohammed currently serves as the Senior Vice President of Infrastructure Implementation at du, a position he has held since 2018. He works in Dubai Internet City, Dubai, United Arab Emirates. In this role, he leads various infrastructure implementation projects, contributing significantly to the company's technological advancements and operational efficiency.
Previous Experience at du
Prior to his current role, Ismail Mohammed held multiple positions at du. He served as Senior Vice President of Customer Operations from 2013 to 2018, and as Vice President of Customer Service Management from 2011 to 2013. Additionally, he worked as Vice President of First Line Operations and Customer Support Technology from 2008 to 2011, and as Sr. Director of Service Activations/VP Fixed Network for one year in 2007.
Educational Background
Ismail Mohammed has a diverse educational background. He studied Computer Science at the Higher Colleges of Technology, earning a diploma in Computer Science and Technology from 1999 to 2001. He also completed an Executive Management and Leadership program at INSEAD from 2013 to 2015. Furthermore, he obtained a Master of Business Administration (M.B.A.) in Business Administration and Management from the Institute of Business Management and Research in 2009.
Expertise in IT Service Management
Ismail Mohammed possesses extensive expertise in IT Service Management, which has played a crucial role in optimizing network implementations. His skills in managing large-scale infrastructure projects and enhancing customer relationship management processes within the telecommunications sector are notable aspects of his professional profile.
Team Leadership and Coaching Skills
Ismail Mohammed has a strong background in team building, essential for managing large-scale infrastructure projects. He is also a Co Active Qualified Coach, having studied at the Coaches Training Institute from 2014 to 2015. His ability to effectively communicate complex technical concepts to stakeholders and team members further enhances his leadership capabilities.