Jassim Al Awadhi (E MBA, Pmp)
About Jassim Al Awadhi (E MBA, Pmp)
Jassim Al Awadhi is a Digital Transformation Principal with a strong background in engineering and business management. He has extensive experience in the telecommunications sector, particularly with du, and focuses on the applications of artificial intelligence in digital transformation.
Work at du
Jassim Al Awadhi has held multiple roles at du, contributing to various aspects of the company's operations. He began as a Project Manager in Fixed Operations from 2009 to 2010. He then progressed to Senior Manager of Operations Support & Optimization from 2010 to 2012, followed by a role as Director of Service Fulfillment from 2012 to 2013. He served as Director of Customer Operations Back Office for six months in 2013 and later as Director of Premium Service Assurance & Fulfillment for five months in the same year. Al Awadhi continued to advance within the organization, becoming Senior Director of Infrastructure Quality Management from 2018 to 2020 and then Senior Director of Service Quality Management from 2020 to 2022. Since 2022, he has been working as Digital Transformation Principal.
Education and Expertise
Jassim Al Awadhi possesses a strong educational background with a focus on engineering and business management. He earned a Higher Diploma in Electrical, Electronics and Communications Engineering from the Higher Colleges of Technology from 1999 to 2003. He then achieved a Bachelor of Engineering in Electrical and Electronics Engineering from Al Ghurair University in 2007-2008. Al Awadhi furthered his education by obtaining a Master of Business Administration (MBA) with a specialization in Strategic Management from the Higher Colleges of Technology from 2009 to 2010. His expertise is complemented by his research interest in Artificial Intelligence, particularly its applications in digital transformation.
Background
Before joining du, Jassim Al Awadhi worked at Thuraya as an Engineer in Product Development from 2003 to 2009. This role provided him with foundational experience in product development and engineering. His transition to du marked a significant shift towards management and operational roles, where he leveraged his technical background to enhance service quality and customer operations. Al Awadhi's career reflects a blend of technical proficiency and strategic management, enabling him to contribute effectively to digital transformation initiatives.
Achievements
Jassim Al Awadhi has made notable contributions throughout his career, particularly in enhancing service quality and operational efficiency at du. His leadership roles have involved overseeing critical functions such as service fulfillment, customer operations, and infrastructure quality management. Additionally, he chairs the Industry Advisory Committee at the Higher Colleges of Technology, where he plays a key role in aligning academic programs with industry requirements. His focus on Artificial Intelligence applications in digital transformation indicates his commitment to advancing technology in the telecommunications sector.