Jenu Joy
About Jenu Joy
Jenu Joy is a Customer Service Executive at du, where he has worked for ten years. He holds a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering, a Diploma in the same field, and an MBA in Logistics and Sales Management.
Work at du
Jenu Joy has been employed at du as a Customer Service Executive since 2014. Over the course of ten years, Jenu has contributed to the company's customer service operations, focusing on enhancing customer satisfaction and addressing client inquiries effectively. This role involves direct interaction with customers, providing support, and resolving issues related to services offered by du.
Education and Expertise
Jenu Joy holds a Master of Business Administration (M.B.A.) in Logistics and Sales Management from IIMT, completed in 2016. Prior to this, Jenu earned a Bachelor's Degree in Mechatronics, Robotics, and Automation Engineering from IIMT, also in 2016. Additionally, Jenu obtained a Diploma in Mechatronics, Robotics, and Automation Engineering from NTTF, completed in 2011. Jenu's educational background includes a focus on Physical Sciences at GOVT.HSS MANEED, where a High School diploma was achieved, and a Senior Secondary qualification in Computer Science from NIOS.
Previous Work Experience
Before joining du, Jenu Joy worked in various roles that contributed to professional development. Jenu served as a Business Consultant at Apollo Tyres Ltd for four months in 2011. Following this, Jenu held the position of Area Sales Manager at Kingfisher Training and Aviation Services Ltd from 2012 to 2013 in Kerala. These experiences provided Jenu with insights into sales and customer engagement.
Academic Background
Jenu Joy's academic journey includes a diverse range of studies. The foundational education was completed at GOVT.HSS MANEED, focusing on Physical Sciences from 2001 to 2005. Following high school, Jenu pursued further education in Computer Science through NIOS from 2006 to 2008. This was complemented by a Diploma in Mechatronics, Robotics, and Automation Engineering from NTTF, achieved between 2008 and 2011. The educational path culminated with an M.B.A. in Logistics and Sales Management from IIMT in 2016.