Karim Ibrahim
About Karim Ibrahim
Karim Ibrahim is a Technical Trainer at Du in Dubai, United Arab Emirates, where he has worked since 2015. He specializes in training sessions for users in Egypt and the UAE, focusing on IT guidelines and systems such as Siebel CRM.
Work at du
Karim Ibrahim has been employed at du as a Technical Trainer since 2015. In this role, he has focused on delivering training sessions for various users across offices in both Egypt and the United Arab Emirates. His responsibilities include conducting onboarding training for frontline staff and providing specialized training on the Siebel CRM system. Over the years, he has trained more than 200 Customer Service Representatives, ensuring they are proficient in utilizing the system effectively.
Education and Expertise
Karim Ibrahim studied at The Higher Institute For Advanced Studies & Computer, where he earned a Bachelor of Science degree in Management from 2003 to 2007. His educational background has equipped him with the necessary skills to excel in his role as a Technical Trainer. Additionally, he completed a 'Train the Trainer' course at du Academy, becoming a certified trainer, which further enhances his capabilities in delivering effective training programs.
Training Initiatives and Contributions
Karim has spearheaded various training initiatives within du, focusing on enhancing the skills of new hires and existing staff. He designed an induction booklet that provides IT guidelines for new employees, ensuring they have the necessary resources to navigate the company's systems. Furthermore, he has created user manuals and procedure guides for internal systems, including materials related to induction and information security, contributing to a more informed workforce.
Onboarding and Induction Programs
As part of his role, Karim conducts weekly onboarding training sessions for frontline staff, specifically focusing on the Siebel CRM system. He also delivers IT induction sessions for new hires, which are part of the IT Information Security Awareness program. These sessions are designed to familiarize new employees with essential IT protocols and security measures, promoting a culture of awareness and compliance within the organization.