Karim Younes
About Karim Younes
Karim Younes is a retention specialist at du, focusing on mobile and home services since 2016. He has previous experience as a supervisor at lals group and as a directory enquiry agent at du.
Work at du
Karim Younes has been employed at du since 2016, serving as a Retention Specialist for Mobile and Home Service. In this role, he focuses on customer retention strategies and enhancing service offerings to improve customer satisfaction. Prior to his current position, he worked at du as a Directory Enquiry representative from 2013 to 2016, where he assisted customers with information and service inquiries.
Previous Experience at Lals Group
Before joining du, Karim Younes worked at Lals Group from 2009 to 2013 as a Supervisor. During his four years in this role, he was responsible for overseeing operations and managing team performance, contributing to the overall efficiency of the organization.
Education and Expertise
Karim Younes earned his bachelor's degree from the Social Works Institute in Alexandria, where he studied from 2002 to 2006. His educational background provides him with a solid foundation in social work principles, which he applies in his professional roles, particularly in customer service and retention strategies.
Career Progression
Karim Younes has demonstrated a clear career progression in the telecommunications and service industries. Starting as a Directory Enquiry representative at du, he transitioned to a supervisory role at Lals Group before returning to du as a Retention Specialist. His experiences reflect a commitment to enhancing customer experiences and operational effectiveness.