Khurram Shahzad
About Khurram Shahzad
Khurram Shahzad is a Team Lead in CSM Consumer at Du, where he has worked since 2014. He has a background in computer science and has held various roles within the company, including Project Coordinator and Consumer Sales Support Agent.
Work at du
Khurram Shahzad has been employed at du since 2012, where he has held multiple roles. He started as a Project Coordinator from 2012 to 2013, followed by a position as a Consumer Sales Support Agent for nine months in 2013. He then transitioned to the Enterprise Back Office Analyst - Mobile role for 11 months in 2013 to 2014. Currently, he serves as Team Lead - Csm Consumer, a position he has held since 2014. His tenure at du spans over a decade, during which he has gained extensive experience in customer service management and support.
Education and Expertise
Khurram Shahzad's educational background includes a Bachelor's degree in Computer Science from the National University of Computer and Emerging Sciences, which he completed from 2007 to 2011. He also studied Engineering at Pakistan Islamia Higher Secondary School in Sharjah for one year in 2005 to 2006. His foundational education was completed at English Medium School in Dubai from 2001 to 2004. Currently, he is preparing for the CCNP (Routing and Switching) certification, building on his earlier achievement of completing the CCNA (Routing and Switching) certification in October 2015.
Background
Khurram Shahzad has a diverse background in the telecommunications sector, specifically with du in Dubai, United Arab Emirates. His career began in 2012, and he has progressively taken on more responsibilities within the organization. His educational journey has equipped him with technical skills relevant to his roles in customer service and project coordination. His experience spans various positions that have contributed to his development as a team lead in consumer services.
Achievements
Throughout his career at du, Khurram Shahzad has achieved significant milestones, including the completion of the CCNA (Routing and Switching) certification in October 2015. His ongoing preparation for the CCNP certification indicates his commitment to professional development and expertise in networking. His roles at du have allowed him to develop skills in customer service management, project coordination, and team leadership.