Mahmoud Elshanshory
About Mahmoud Elshanshory
Mahmoud Elshanshory is a Retail Sales Supervisor at du in Dubai, where he has worked since 2017. He has previous experience in customer service and sales roles across various companies in Egypt and the UAE.
Work at du
Mahmoud Elshanshory has served as a Retail Sales Supervisor at du since 2017. In this role, he is responsible for overseeing retail operations and ensuring customer satisfaction in Dubai. His tenure at du spans seven years, during which he has developed expertise in retail sales and customer service.
Previous Work Experience
Before joining du, Mahmoud worked in various roles that contributed to his professional development. He was a Customer Service representative at Al Hayat Hospital in Egypt for 10 months in 2013. Following that, he worked at Aramex as an Operations staff member from 2014 to 2015 for 10 months. He also served as a Sales Supervisor at Chilli Beans in Dubai from 2015 to 2016.
Education and Expertise
Mahmoud Elshanshory holds a Bachelor's degree in Accounting from Faculty of Commerce, Damieta University, which he completed between 2009 and 2012. He also studied at Mansoura University. His educational background provides a foundation for his roles in retail and customer service.
Training and Development
Mahmoud has participated in various training programs to enhance his skills. He received Enterprise Mobile Training and completed Consumer Mobile Baseline Induction for Retail training. Additionally, he engages in Monthly Customer Service Training and Weekly Upselling Training sessions, which contribute to his effectiveness in his current role.