Mahmoud Said
About Mahmoud Said
Mahmoud Said is a Sales Team Lead with expertise in managing customer inquiries and complaints. He has a background in social work and human resources development, and has worked in various sales roles since 2012.
Work at du
Mahmoud Said has been employed at du as a Sales Team Lead since 2017. In this role, he is responsible for managing a team that addresses service, product, and billing inquiries. He focuses on enhancing customer understanding and satisfaction by providing detailed information about services and products. His leadership contributes to achieving performance objectives consistently within the team.
Previous Experience at Vodafone Unified Communications Group
Prior to his current position, Mahmoud worked at Vodafone Unified Communications Group as a call center representative from 2012 to 2013 for one year in Alexandria, Egypt. His role involved managing customer inquiries and complaints, which helped him develop skills in customer service and communication.
Career at Apparel Group
Mahmoud served as a Senior Sales Executive at Apparel Group from 2014 to 2016 in the United Arab Emirates. In this position, he was responsible for recommending service and product options tailored to meet specific customer needs, further enhancing his expertise in sales and customer relations.
Education and Expertise
Mahmoud Said holds a Bachelor's degree in Social Work from Cairo High Institute of Social Work, which he completed from 2007 to 2011. He furthered his education by obtaining a Diploma in Human Resources Development from Alexandria University, studying from 2013 to 2014. His educational background supports his expertise in managing service inquiries and enhancing customer satisfaction.
Achievements in Customer Service
Throughout his career, Mahmoud has consistently achieved performance objectives in all areas of his role. He demonstrates and instructs customers on product usage, ensuring they maximize the benefits of their purchases. His commitment to customer service is evident in his approach to addressing inquiries and complaints effectively.