Majed Bin Essa
About Majed Bin Essa
Majed Bin Essa serves as the Manager of Customer Experience Design and Strategy at du, where he has worked since 2016. He has a diverse background in customer experience and communications, having held various roles in organizations such as Mubadala and Dubai Islamic Bank.
Work at du
Currently, Majed Bin Essa serves as the Manager of Customer Experience - Design and Strategy at du, a position he has held since 2016. In this role, he focuses on enhancing customer experience through strategic design initiatives. Prior to this role, he worked as a Specialist in Customer Experience Measurement and Strategy at du from 2013 to 2016. His experience at du has contributed to the development and implementation of customer-centric strategies that align with the company's goals.
Education and Expertise
Majed Bin Essa obtained a Bachelor of Business Administration (B.B.A.) with a focus on Marketing and Management from the American University of Sharjah. His studies spanned from 2007 to 2012, providing him with a solid foundation in business principles and practices. This educational background supports his roles in customer experience and strategy, equipping him with the necessary skills to analyze and improve customer interactions.
Background
Majed Bin Essa has a diverse professional background, beginning with internships at several financial institutions, including the Commercial Bank of Dubai and Dubai Islamic Bank in 2002 and 2004, respectively. He also interned at Tanfeeth in 2011. His involvement in student organizations included serving as Treasurer for the Omani Club at the American University of Sharjah from 2008 to 2009. This range of experiences has shaped his understanding of customer service and business operations.
Professional Experience at Mubadala
Majed Bin Essa has worked at Mubadala in various capacities. He served as a Senior Specialist in Group Communications from 2019 to 2021, where he contributed to communication strategies within the organization. Since 2021, he has held the position of Assistant Manager at Mubadala. His roles at Mubadala have further developed his expertise in strategic communication and customer experience management.