Malak Ahmed
About Malak Ahmed
Malak Ahmed is a Customer Service Representative at du, where she has worked since 2016 in Dubai, United Arab Emirates. She holds a bachelor's degree from Commerce English Alexandria University, which she completed in 2016.
Work at du
Malak Ahmed has been employed at du since 2016, serving as a Customer Service Representative. In this role, Malak engages with customers to address inquiries and resolve issues, contributing to the overall customer experience. Based in Dubai, United Arab Emirates, Malak has accumulated eight years of experience in the telecommunications sector, demonstrating a commitment to customer satisfaction and service excellence.
Education and Expertise
Malak Ahmed completed a Bachelor's degree at Commerce English Alexandria University from 2012 to 2016. This educational background provides a foundation in business principles and practices, which supports Malak's role in customer service. The knowledge gained during this period is applied in daily interactions with customers, enhancing service delivery.
Background
Prior to joining du, Malak Ahmed undertook an internship at Banque Misr in 2014 for one month. This experience offered insight into the banking sector and customer interactions, contributing to the development of skills relevant to customer service roles. The internship served as an early opportunity to gain practical experience in a professional environment.
Career Development
Malak Ahmed's career has progressed within the customer service domain, particularly in the telecommunications industry. The extensive experience at du has allowed for the development of strong communication and problem-solving skills. Malak's ongoing role reflects a dedication to professional growth and customer engagement.