Mandy Oikonomopoulou
About Mandy Oikonomopoulou
Mandy Oikonomopoulou serves as the Director of Solution Delivery for Customer Experience and Digital Channels Portfolio at du, where she focuses on enhancing user interfaces and customer interactions. With a strong background in digital transformation across telecommunications and banking, she has held various leadership roles in prominent companies, including Philip Morris International and Vodafone.
Current Role at du
Mandy Oikonomopoulou serves as the Director of Solution Delivery for the Customer Experience and Digital Channels Portfolio at du. She has held this position since 2023, operating on-site in Dubai, United Arab Emirates. In her current role, she focuses on enhancing customer interactions and optimizing digital channels to improve overall customer experience.
Previous Experience at du
Mandy Oikonomopoulou has held multiple positions at du prior to her current role. She worked as Head of Enterprise Product Marketing for Fixed Voice, Broadband, and Value Added Services from 2017 to 2018. Following that, she served as Head of Lead & Account Management in the Enterprise Customers Division from 2018 to 2019. Additionally, she was the CX Lead for Large & Government Enterprise Customers from 2019 to 2020, and later as Project Delivery Lead for Digital Channels and Digital Transformation Projects from 2020 to 2021.
Education and Expertise
Mandy Oikonomopoulou has a strong educational background in business and technology. She earned a Master's degree in Computer Software Engineering from the University of Patras from 1998 to 2004. She also holds an MBA in Management of Technological Systems from the National Technical University of Athens, completed from 2005 to 2007. Additionally, she pursued executive education in Digital Marketing at Saïd Business School, University of Oxford, and Digital Transformation Strategies at Cambridge Judge Business School.
Professional Background
Mandy Oikonomopoulou has extensive experience in various roles across telecommunications and banking sectors. Before joining du, she worked at Philip Morris International as a Commercial Programs Manager for the Middle East Cluster from 2021 to 2023. Her previous roles include Senior Project Manager at Eurobank, Senior Product Manager at Vodafone, and Product Developer at Hellenic Telecommunications Organisation. She has a proven track record in managing digital transformation projects and enhancing customer experience through digital channels.
Achievements in Digital Transformation
Throughout her career, Mandy Oikonomopoulou has played a significant role in launching eCommerce and eBanking platforms, which have enhanced customer experience through digital channels. She has successfully led projects involving cloud services and mobile applications, contributing to the digital strategies of multinational companies. Her strong background in UX projects has focused on improving user interfaces and customer interactions.