Manoj Pillai
About Manoj Pillai
Manoj Pillai is a Technical Specialist at DU Telecom in Dubai, where he has worked since 2007. He holds a Diploma in Electronics and Instrumentation Engineering, a Bachelor of Technology, and an MBA in Project Management, and he oversees various technical operations and compliance within the organization.
Work at du
Manoj Pillai has been employed at du Telecom since 2007, serving as a Technical Specialist for 17 years in Dubai. His role involves overseeing the management of SS7, SIP, and PRI Interconnects. He is responsible for managing approximately 40,000 IP Telephony subscribers and ensures compliance with network security procedures and policies. Additionally, he supervises User Acceptance Testing (UAT) and System Acceptance Testing (SAT) for various voice technologies, including Call Managers and Cisco HCS/UCS.
Education and Expertise
Manoj Pillai holds a Diploma in Electronics and Instrumentation Engineering from the Directorate of Technical Education, Madras, which he completed from 1995 to 1998. He furthered his education at Tamil Nadu College of Engineering, earning a Bachelor of Technology (BTech) in Electronics and Instrumentation from 1998 to 2001. He also obtained a Master of Business Administration (MBA) in Project Management from Manipal University between 2008 and 2010.
Background
Before joining du Telecom, Manoj Pillai worked as a Technical Consultant at BIOS Middle East from 2006 to 2008. He also served as an Engineer in Customer Services at Accel Frontline Ltd - ACCEL ICIM systems and services from 2002 to 2004 in Cochin Area, India. His experience spans various roles in technical consulting and engineering, contributing to his expertise in telecommunications.
Responsibilities and Projects
In his current role, Manoj Pillai establishes communication between activation personnel and external entities, such as Etisalat and TRA, to address business customer service activation issues. He is responsible for writing baseline plans for preventive and reactive maintenance for the fixed network and its network elements. His work ensures the smooth operation of voice technologies and the overall network infrastructure.