Maria Alfars
About Maria Alfars
Maria Alfars is a Customer Care Executive at Du, where she has implemented a CRM strategy that improved customer retention rates by 15%. With a background in Business Management and Computer Science, she has developed training programs and participated in initiatives to enhance communication within the company.
Work at du
Maria Alfars has been employed at Du as a Customer Care Executive since 2010. During her tenure, she has implemented a new CRM strategy that resulted in a 15% improvement in customer retention rates. She has actively participated in a cross-departmental initiative aimed at enhancing communication processes between the customer care and technical support teams. Additionally, she developed a training program designed to improve the communication skills and product knowledge of new customer care representatives. Her contributions to the team have been recognized with the 'Customer Service Excellence Award' for her outstanding performance in resolving customer issues.
Education and Expertise
Maria Alfars studied at the University of Dubai, where she earned a Bachelor's degree in Business Management and Accounting from 2009 to 2013. Prior to this, she attended Dubai English Speaking College, focusing on Computer Science from 2007 to 2009. Her educational background provides her with a solid foundation in business principles and technical knowledge, which she applies in her role at Du.
Background
Before joining Du, Maria worked at Tradekey as a Senior Officer from 2008 to 2010 in Riyadh, Saudi Arabia. This experience contributed to her professional development and equipped her with skills relevant to customer service and management. Since starting her career at Du, she has accumulated over 14 years of experience in customer care.
Achievements
Maria Alfars has received the 'Customer Service Excellence Award' at Du, recognizing her exceptional performance in addressing and resolving customer issues. She has also taken on a mentorship role, guiding junior customer care executives in managing complex customer interactions. Her initiatives in training and process improvement have significantly contributed to the effectiveness of the customer care team.