Marshal Gomez
About Marshal Gomez
Marshal Gomez is a Customer Service Representative currently employed at du in Dubai, UAE, and has extensive experience in retail and customer service management across various companies. He holds a Bachelor of Commerce degree in Marketing from Mahatma Gandhi University and has worked in roles ranging from Team Leader at Vodafone to Business Development Manager at myG.
Current Role at du
Marshal Gomez has been employed at du as a Customer Service Representative since 2016. In this role, he is responsible for addressing customer inquiries, providing support, and ensuring a high level of customer satisfaction. His experience in customer service allows him to effectively manage customer relationships and resolve issues efficiently. He has been with the company for over eight years, contributing to its commitment to delivering quality service in the telecommunications sector.
Previous Experience at Samsung Electronics
Before joining du, Marshal Gomez worked at Samsung Electronics as a Store Manager from 2013 to 2014. In this position, he managed store operations, supervised staff, and ensured that sales targets were met. His experience at Samsung provided him with valuable skills in retail management and customer engagement, which he later applied in his subsequent roles.
Education and Expertise
Marshal Gomez earned a Bachelor of Commerce (B.Com.) degree in Marketing/Marketing Management from Mahatma Gandhi University, completing his studies from 2009 to 2013. This educational background equipped him with a solid foundation in marketing principles and business management, which he has utilized throughout his career in various customer-facing roles.
Career Progression and Roles
Marshal Gomez has held several positions throughout his career. After his tenure at Samsung Electronics, he worked as a Retail Store Manager at Airtel from 2014 to 2015. Prior to that, he served as a Team Leader at Vodafone from 2006 to 2009. His diverse experience in customer service and retail management has contributed to his professional development and expertise in business operations.
Current Role at myG
In addition to his role at du, Marshal Gomez has been working as a Business Development Manager at myG since 2019. In this position, he focuses on driving business growth and developing strategies to enhance market presence in the Cochin Area, India. His dual roles demonstrate his ability to manage responsibilities across different sectors and contribute to organizational success.