Maxim Trofilov
About Maxim Trofilov
Maxim Trofilov serves as the Head of Adjacencies, Payments, and Self-service at Du in Dubai. With extensive experience in the telecom industry, he has held various roles at Orange across multiple countries and emphasizes creativity, teamwork, and customer experience in his work.
Current Role at du
Maxim Trofilov serves as the Head of Adjacencies, Payments, and Self-service at du, a position he has held since 2019. In this role, he focuses on enhancing customer experience and implementing data-supported strategies within the telecom sector. His leadership aims to drive innovation and improve service offerings, reflecting his extensive background in marketing and product management.
Previous Experience at Orange
Prior to his current role, Maxim Trofilov held various positions at Orange across different regions. He worked as a Senior Manager of Low-cost Acquisition at Orange España from 2012 to 2013. His earlier roles included Prepaid Product Executive and Prepaid Marketing Coordinator in Paris, as well as Prepaid and Roaming Manager at Orange Moldova. He also served as Head of Marketing Innovation Programs and Deputy Chief Marketing Officer at Orange Moldova from 2013 to 2014.
Education and Expertise
Maxim Trofilov earned a Bachelor's degree in Business Administration with a focus on Marketing from Babeș Bolyai University in Cluj, Romania, completing his studies from 1996 to 2001. He furthered his education by obtaining a Master of Business Administration from Insead in 2014. His academic background supports his expertise in marketing and strategic management within the telecommunications industry.
Professional Philosophy
Maxim Trofilov emphasizes the importance of creativity and teamwork in his professional approach. He values the contributions of every team member and advocates for common sense and fundamental principles in customer interactions. His leadership style fosters a collaborative environment that encourages innovation and effective communication.
Background in Sports
Maxim Trofilov has a background as a professional swimmer, which influences his advocacy for a healthy lifestyle among his teams. He promotes wellness and fitness, recognizing the benefits of a balanced life for enhancing productivity and teamwork in the workplace.