Mia Dela Cruz
About Mia Dela Cruz
Mia Dela Cruz is a Retail Sales Executive with eight years of experience at du in the United Arab Emirates. She has a background in customer service and sales, having worked for several companies in the Philippines and holds degrees in Teacher Education and Information Technology.
Current Role at du
Mia Dela Cruz has been employed as a Retail Sales Executive at du since 2016. In this role, she is responsible for engaging with customers, promoting products, and facilitating sales transactions. Her tenure at du has spanned over eight years, during which she has developed expertise in retail sales within the telecommunications sector in the United Arab Emirates.
Previous Experience in Customer Service
Mia Dela Cruz has extensive experience in customer service roles prior to her current position. She worked at TeleTech Philippines as a Customer Service Representative from 2009 to 2013 for four years. Following this, she served as an Inbound Sales Representative at TTEC from 2014 to 2016 for two years, and later as a Service Delivery Specialist at TTEC for seven months in 2013 to 2014. This background has equipped her with strong communication and problem-solving skills.
Education and Professional Development
Mia Dela Cruz pursued her education at the University of the Philippines, where she studied Teacher Education and Professional Development, Specific Subject Areas from 2019 to 2021. Additionally, she holds a Bachelor of Science degree in Information Technology from Nueva Ecija University of Science and Technology, which she completed from 2005 to 2009. Her educational background supports her professional roles in both sales and technical support.
Early Career in Technical Support
Mia Dela Cruz began her career in technical support at ICT Marketing Services in 2009, where she worked as a Technical Support Representative for three months. This initial experience provided her with foundational skills in customer interaction and technical problem resolution, which she later applied in her various roles in customer service and sales.