Mohamed Ali
About Mohamed Ali
Mohamed Ali is a Base Management Retention Specialist currently working at du in Dubai, United Arab Emirates. He has a background in law and criminology, along with extensive experience in customer service and retention roles across various companies.
Work at du
Currently, Mohamed Ali serves as a Base Management Retention Specialist at du, a telecommunications company in Dubai, United Arab Emirates. He has held this position since 2021. Prior to this role, he worked as a Du Retention Specialist from 2019 to 2020 and as a Senior Retention Specialist for four months in 2021. His responsibilities include managing customer retention strategies and enhancing customer satisfaction through effective solutions.
Education and Expertise
Mohamed Ali studied at Cairo University, where he earned a Bachelor's degree in Law from 2011 to 2015. He furthered his education by obtaining a Master's degree in criminology and criminal law from 2018 to 2019. He is also certified in Six Sigma Green Belt and Black Belt, which highlights his expertise in process improvement and quality management.
Background
Before joining du, Mohamed Ali gained diverse experience in various roles. He worked at EGYPTAIR as a Booking Agent for two months in 2019 and held multiple positions at Teleperformance, including Team Leader, Back Office Executive, Service Matter Expert, and Customer Service Representative between 2018 and 2019. He also served as an Administrative at Resala Charity Organization in 2017.
Achievements
In his current role at du, Mohamed Ali has contributed to the planning and execution of marketing strategies, demonstrating a strategic approach to business operations. He has played a key role in enhancing sales and customer satisfaction by implementing solutions to long-standing issues in the retention department. His experience includes handling high escalation leadership and training new joiners.
Multilingual Communication Skills
Mohamed Ali is fluent in three languages: Arabic, English, and German. This multilingual capability enhances his communication skills and allows him to interact effectively with a diverse clientele in his professional roles.