Mohamed Ibrahem
About Mohamed Ibrahem
Mohamed Ibrahem is a Business Analyst in Enterprise Channel Operations at Emirates Integrated Telecommunication Co Du, with extensive experience in the telecommunications industry. He has a background in customer service, digital transformation, and risk management, and has worked at both Vodafone and Amazon.
Work at du
Currently, Mohamed Ibrahem holds the position of Business Analyst in Enterprise Channel Operations at Emirates Integrated Telecommunication Co Du. He has been with the company since 2011, accumulating over 13 years of experience in this role. His responsibilities include analyzing business processes and improving operational efficiency within the organization. His expertise in Digital Transformation and Financial Excellence contributes to the company's objectives in the telecommunications sector.
Current Role at Amazon
In addition to his role at Du, Mohamed Ibrahem has been working at Amazon as a Customer Experience Lead since 2017. Over the past seven years, he has focused on enhancing customer satisfaction and streamlining service processes. His experience in this position complements his analytical skills and understanding of customer needs, which are essential in the fast-paced environment of e-commerce.
Education and Expertise
Mohamed Ibrahem studied at the Canadian Training Center of Human Development, where he focused on Management and Art in 2013. He also attended the Modern Computer Science Institute in Cairo, studying English from 2009 to 2011. His educational background supports his professional skills in Risk Management, Premium Service Assurance & Fulfillment, and Problem Management.
Previous Experience at Vodafone
Before joining Du, Mohamed Ibrahem worked at Vodafone as a Customer Service Representative from 2008 to 2010. This role took place in Berks, West Berkshire, United Kingdom, where he gained valuable experience in customer service operations. His time at Vodafone laid the foundation for his subsequent roles in the telecommunications industry.
Background in Telecommunications
Mohamed Ibrahem has developed a strong background in the telecommunications industry, particularly in areas such as Workforce Management and Problem Management. His skills in these domains enhance his ability to analyze and improve business operations, making him a valuable asset in his current roles at Du and Amazon.