Mohamed Serag
About Mohamed Serag
Mohamed Serag is a Senior Analyst in Enterprise Process Management and Quality Assurance with over 13 years of experience across various sectors, including IT and customer service. He has a strong background in relationship management and analytical skills, having worked for notable organizations such as Unesco, Orange, and Mobinil before joining Du in Dubai.
Work at du
Currently, Mohamed Serag serves as a Senior Analyst in Enterprise Process Management and Quality Assurance at Du, a telecommunications company based in Dubai, United Arab Emirates. He has held this position since 2018, contributing to the organization for six years. In this role, he focuses on enhancing operational processes and ensuring quality standards are met. His responsibilities include analyzing enterprise processes and implementing improvements to foster efficiency and effectiveness within the organization.
Education and Expertise
Mohamed Serag completed his Bachelor’s degree in Computer Science and Management at Modern Academy Maadi, studying from 1999 to 2004. Additionally, he studied English Language Arts and Teacher Education at Horreya Language School from 1985 to 1999. His educational background provides a solid foundation for his extensive experience in various fields, including IT, customer service, and logistics.
Background
Mohamed Serag has over 13 years of professional experience across diverse sectors such as IT, customer service, call center operations, back office, logistics, supply chain, sales, and CRM. His career began at Unesco, where he worked as an IT Helpdesk from 2004 to 2006 in Aquitaine, France. He then transitioned to roles at Mobinil and Orange, where he developed skills in team management and customer service.
Achievements
Throughout his career, Mohamed Serag has demonstrated strong analytical skills and effective communication abilities, allowing him to build trusting relationships with both customers and colleagues. He has a strategic understanding of customer care requirements for B2B and B2C enterprise segments. His leadership style emphasizes collaboration and team-building, contributing to a positive work environment and fostering professional growth within his teams.