Mohammad Shahbaz Khan
About Mohammad Shahbaz Khan
Mohammad Shahbaz Khan is a Telephonic Account Manager at du in Dubai, United Arab Emirates, with over eight years of experience in the FMCG, Retail, and Telecom industries. He holds an MBA from Barkatullah University and an ITIL certification, demonstrating his expertise in IT service management.
Work at du
Mohammad Shahbaz Khan has been employed at du as a Telephonic Account Manager since 2018. In this role, he manages customer accounts and provides support to clients in Dubai, United Arab Emirates. His responsibilities include addressing customer inquiries and ensuring satisfaction with the services offered by du. With over six years in this position, he has developed a strong understanding of the telecom industry and customer service dynamics.
Education and Expertise
Mohammad Shahbaz Khan holds a Master of Business Administration (MBA) in Marketing and Retail from Barkatullah University, Bhopal, which he completed from 2011 to 2013. He also earned a Bachelor of Commerce (B.Com.) from Saifia Arts College, Ahmedabad Palace, Bhopal, from 2007 to 2010. Additionally, he possesses an ITIL certification, demonstrating his knowledge in IT service management. His educational background supports his expertise in the FMCG, Retail, and Telecom sectors.
Background
Mohammad Shahbaz Khan began his career in the telecom industry in 2011 as a Store Manager with The Vodafone Telecom Retail Chain of India. He subsequently worked at PepsiCo as a Customer Executive from 2013 to 2016 and served as a Team Leader at Axiom Telecom from 2016 to 2018. His diverse experience across these industries has contributed to his skill set and understanding of customer relations and account management.
Achievements
With over eight years of experience in the FMCG, Retail, and Telecom industries, Mohammad Shahbaz Khan has developed a comprehensive skill set. His roles have included leadership positions, where he has been groomed for cross-functional and higher managerial roles, particularly during his tenure at Vodafone. His ability to adapt and grow within these sectors reflects his commitment to professional development.